Technical Support Analyst

Trimble Inc.; Ohio; Teletrabalho; USD 55 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

Time off plans

Retirement plans

Employee stock purchase plan

Resumo da oferta

Trimble Transportation is seeking a Technical Support Analyst to diagnose and resolve complex issues in transportation management software. You will collaborate with engineering and product teams to improve reliability and functionality, handling customer touchpoints across phone, email, web, and chat while meeting SLAs.

The role emphasizes deep root-cause analysis, cross-system troubleshooting, and providing clear communication to technical and non-technical audiences.

Qualificações

• Bachelor degree or equivalent in a technology-related field.
• Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands-on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non-technical audiences.

Responsabilidades

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.
• Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.

Conhecimentos

Technical troubleshooting

Root cause analysis

SQL

XML

HTML

Scripting

Windows

Linux

Communication

Formação académica

Bachelor degree or equivalent

Ferramentas

Jira

REST APIs

Web services

JavaScript

Python

Descrição da oferta de emprego

Solve Complex Technical Challenges as our Next Technical Support Analyst!

Are you passionate about solving complex technical challenges and optimizing solutions for customers and partners using Trimble Transportation's diverse tools? Join Trimble Transportation to troubleshoot critical issues, identify product enhancements, and collaborate across engineering and product teams to make moving freight safer, simpler, and more efficient!

About Us

Trimble Transportation is transforming the global supply chain through intelligent, connected technology and workflows that are rooted in industry standard commercial maps and data. At the intersection of the physical and digital worlds, Trimble Transportation offers SaaS, web, mobile and installed solutions that improve efficiency, promote safety, optimize utilization, and enable collaboration. From planning to delivery, we provide cutting edge procurement, transportation management, mapping, routing, dispatch, navigation, location, fleet management, ELD compliance and asset maintenance solutions. For more information, visit: transportation.trimble.com.

What Makes This Role Great

In this role, you will serve as a vital technical conduit between commercial clients and internal development teams, taking ownership of deep root‑cause troubleshooting and directly shaping the quality, reliability, and functionality of essential transportation management software.

Key Exciting Responsibilities

• Investigate, troubleshoot, and resolve hardware, software, and TMS solution issues using CRM and casing platforms.
• Partner directly with developers, project managers, and quality assurance teams across global locations to report bugs and track resolution.
• Deliver an outstanding customer support experience across phone, email, web, and chat channels while meeting team SLAs and KPIs.
• Analyze device logs, database queries, and system behaviors to perform thorough root cause analysis on complex technical issues.
• Recommend improvements for business processes, technical support tools, research approaches, and internal documentation.

Essential Skills & Experience

• Bachelor degree or equivalent practical experience in a technology‑related field.
• Demonstrated experience performing technical troubleshooting and root cause analysis across integrated systems.
• Proficiency using and troubleshooting SQL, XML, HTML, and scripting languages.
• Hands‑on experience navigating and supporting various operating systems such as Windows, Linux, Android, iOS, or Microsoft Servers.
• Excellent written and verbal communication skills with the ability to explain complex concepts to technical and non‑technical audiences.

Bonus Points For

• Prior experience utilizing Jira software, CRM casing tools, or working within the Software Development Life Cycle (SDLC).
• Hands‑on background with mobile communications, wireless devices, or device log analysis.
• Domain knowledge or operational experience within the transportation and logistics industry.
• Familiarity with REST/SOAP APIs, Web Services, or languages like Java, C#, Python, JavaScript, Angular, or React.

Logistics

Location: Remote US

Travel Requirement: Less than 5%

Why You’ll Love Working With Us

• You’ll work on projects that truly matter: Our purpose‑driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data‑driven insights that reduce waste.
• Collaborate with like‑minded people: Our strong internal culture is a “hidden gem.” You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We’re a company of “visionary pragmatists” who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often “self‑authored,” empowering proactive “doers.”

Compensation

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range
$55,000.00–$75,600.00

Pay Rate Type
Salary

Bonus Eligible?
Yes

Commission Eligible?
No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under Governance->Governance Documents.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

If you need assistance or would like to request an accommodation in connection with the application process, please contact [e-mail].