Remote Technical Support Analyst - Pharmacy Systems

RXinsider LTD.; Mission, Northern (KS, KY); Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) plan

Job summary

ScriptPro is seeking a Technical Support Analyst to handle remote inbound customer service calls with professional problem-solving and courtesy. The role opens service requests in a ticketing system and may involve training at headquarters in Mission, KS.

Shifts run Sunday through Wednesday 10:00 am - 8:30 pm CST; this is primarily remote, with possible on-site work in Kansas City metro. Travel may be required for certain locations and duties.

Qualifications

• Associate degree in engineering/tech or 2 years related experience.
• Basic Windows OS knowledge (XP/7/10/11).
• Working knowledge of desktop and peripheral troubleshooting.
• Willingness to travel by air if located outside the area.

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and peripherals.
• Maintain, upgrade, or replace software systems and provide hardware support.
• Support and maintain user account information including rights, security, and systems groups.
• Maintain progressive knowledge of ScriptPro systems.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Communication skills

Multitasking

Attention to detail

Education

Associate or Bachelor degree in engineering/tech or related

2+ years related experience

Tools

Ticketing system

Job description

ScriptPro is seeking a Technical Support Analyst to handle remote inbound customer service calls with professional problem-solving and courtesy. The role opens service requests in a ticketing system and may involve training at headquarters in Mission, KS.

Shifts run Sunday through Wednesday 10:00 am - 8:30 pm CST; this is primarily remote, with possible on-site work in Kansas City metro. Travel may be required for certain locations and duties.