Remote Pharmacy Systems Analyst

ScriptPro; Northern (KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health benefits

PTO and holidays

401(k) company match

Gym access on campus

Job summary

ScriptPro is seeking a Technical Analyst, Pharmacy Support to troubleshoot, analyze, and maintain ScriptPro systems, hardware, and applications. This is a remote position with preference for candidates in the Kansas City Metro area, and occasional travel may be required.

You will use remote tools like BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop to assist customers, document issues, and recommend best practices for pharmacy workflow.

Qualifications

• Associate degree in computer science or related field preferred.
• 3+ years experience with Windows OS, networking, software and hardware troubleshooting.
• Proficiency with remote support tools (BOMGAR, PCAnywhere, SecureLink, Windows Remote Desktop).
• Strong communication and problem-solving skills.
• Able to multitask with varying priorities and maintain data quality.

Responsibilities

• Interact with customers to provide information and resolve inquiries about products and services.
• Troubleshoot software, hardware, and network issues across ScriptPro systems.
• Use remote tools to assist customers and document resolutions with high data quality.
• Guide customers on best practices for system configuration and workflow.
• Coordinate support for onsite technicians and travel as needed.

Skills

Excellent communication

Problem solving

Analytical thinking

multitasking

Education

Associate degree in computer science

Tools

BOMGAR

PCAnywhere

SecureLink

Windows Remote Desktop

Job description

ScriptPro is seeking a Technical Analyst, Pharmacy Support to troubleshoot, analyze, and maintain ScriptPro systems, hardware, and applications. This is a remote position with preference for candidates in the Kansas City Metro area, and occasional travel may be required.

You will use remote tools like BOMGAR, PCAnywhere, SecureLink, and Windows Remote Desktop to assist customers, document issues, and recommend best practices for pharmacy workflow.