Remote Technical Support Analyst – Pharmacy Systems

ScriptPro; Mission (KS); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

401(k) with company match

Gym on campus

Job summary

ScriptPro is seeking a Technical Support Analyst to handle inbound customer service calls and provide remote problem resolution. You may open service requests in a ticketing system and assist on projects as needed.

This is a remote-from-home role with a 3-week on-site training requirement at our Mission, KS headquarters. The position requires a degree (or equivalent experience), Windows troubleshooting knowledge, and good communication skills.

Qualifications

• Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience.
• Basic Windows OS Knowledge (XP/7/10/11)
• Requires working knowledge of desktop and peripheral troubleshooting
• Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times
• Problem solving and analytical skills
• Positive attitude, drive and tenacity
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities and attention to detail
• All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals
• Maintain, upgrade, or replace software systems and provide hardware support
• Support and maintain user account information including rights, security, and systems groups
• Maintain progressive knowledge of ScriptPro systems
• Perform other duties as assigned

Skills

Problem solving

Analytical skills

Written and verbal communication

Multitasking

Attention to detail

Education

Associate's degree in engineering or technology related field

Bachelor's degree or equivalent or 2 years related experience

Tools

Ticketing system

Job description

ScriptPro is seeking a Technical Support Analyst to handle inbound customer service calls and provide remote problem resolution. You may open service requests in a ticketing system and assist on projects as needed.

This is a remote-from-home role with a 3-week on-site training requirement at our Mission, KS headquarters. The position requires a degree (or equivalent experience), Windows troubleshooting knowledge, and good communication skills.