Remote Technical Support Analyst - Pharmacy Systems

RXinsider LTD.; Northern (KY); Hybrid; USD 49,000 - 51,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) Retirement Plan

On-campus gym access

Job summary

ScriptPro is seeking a Technical Support Analyst for its Customer Service team. This remote, home-based role includes training at headquarters in Mission, KS, with a schedule of Wednesday through Sunday, 11:30am–8:00pm CST.

The position focuses on resolving inbound customer issues, ticketing, and providing expert remote support for ScriptPro systems. Ideal candidates will have an engineering/tech degree or equivalent experience, strong Windows troubleshooting skills, and excellent communication.

Qualifications

• Requires a minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience.
• Basic Windows OS Knowledge (XP/7/10/11).
• Working knowledge of desktop and peripheral troubleshooting.
• Preferred familiarity with ticketing or service desk software and SLA-driven resolution times.
• Strong problem solving, analytical skills, and a positive attitude.

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
• Maintain, upgrade, or replace software systems and provide hardware support.
• Support and maintain user account information including rights, security, and systems groups.
• Maintain progressive knowledge of ScriptPro systems.
• Perform other duties as assigned.

Skills

Basic Windows OS Knowledge

Troubleshooting desktop & peripherals

Excellent customer service skills

Written and verbal communication

Problem solving

Driver’s license

Willing to travel

Education

Associate’s degree in engineering/tech field or Bachelor’s degree or equivalent

2 years related experience

Job description

ScriptPro is seeking a Technical Support Analyst for its Customer Service team. This remote, home-based role includes training at headquarters in Mission, KS, with a schedule of Wednesday through Sunday, 11:30am–8:00pm CST.

The position focuses on resolving inbound customer issues, ticketing, and providing expert remote support for ScriptPro systems. Ideal candidates will have an engineering/tech degree or equivalent experience, strong Windows troubleshooting skills, and excellent communication.