Remote Technical Success Manager - Cybersecurity Adoption

Darktrace; Springfield (IL); Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager (TSM) to partner with security, IT, and technical stakeholders, turning deployment into meaningful adoption and measurable outcomes. You will work with Account Executives, Solutions Engineering, Services, Support, and Renewals to maintain a clear technical view of customer health, adoption progress, risks, and renewal readiness.

This remote role is based in Central Time zones, offering opportunities to influence security outcomes across customers

Qualifications

• 3+ years in a technical, customer-facing role.
• Experience with enterprise cybersecurity, networking, cloud, SaaS or infrastructure.
• Ability to drive adoption, retention, technical value realization, and customer health improvement.
• Ability to translate complex technical concepts into practical, actionable guidance for customers and internal teams.
• Confident engaging with security engineers, SOC analysts, system admins, technical leaders and executives.
• Strong communication, presentation and cross-functional collaboration skills.

Responsibilities

• Build trusted relationships with customer security and IT teams to understand priorities and success outcomes.
• Create practical technical success plans to help customers adopt the platform and realise value.
• Identify high-value use cases that make the platform part of daily security operations.
• Use product usage and health indicators to spot adoption gaps and retention risks early.
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges, and health risks.
• Provide clear technical health insights into renewal readiness and growth discussions.
• Surface technical opportunities that support expansion in partnership with Account Executives.
• Champion voice of technical users by making feedback and risks visible internally.

Skills

Customer Success

Cybersecurity

Stakeholder mgmt

Clear guidance

Job description

Darktrace is seeking a Technical Success Manager (TSM) to partner with security, IT, and technical stakeholders, turning deployment into meaningful adoption and measurable outcomes. You will work with Account Executives, Solutions Engineering, Services, Support, and Renewals to maintain a clear technical view of customer health, adoption progress, risks, and renewal readiness.

This remote role is based in Central Time zones, offering opportunities to influence security outcomes across customers