Cybersecurity Technical Success Manager

Darktrace; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager (TSM), a high-impact, customer-facing role combining technical depth, advocacy, and commercial awareness to drive lasting value from our cybersecurity technology. This remote position, based in Central Time zones, partners with security, IT, and technical stakeholders to deliver measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to assess customer health, adoption

Qualifications

• 3+ years in a technical, customer-facing role.
• Familiar with enterprise cybersecurity, networking, cloud, SaaS, or infrastructure.
• Able to translate complex technical concepts into practical guidance for customers and internal teams.
• Strong communication, stakeholder management and collaboration skills.
• Comfortable engaging with security engineers, SOC analysts, admins and executives.
• Experience with health metrics, adoption analytics, and renewal governance is advantageous.

Responsibilities

• Build trusted relationships with customer security and IT teams and understand their priorities.
• Create practical success plans to drive platform adoption and measurable value.
• Identify high-value use cases and integrate the platform into daily security operations.
• Monitor usage and health indicators to spot adoption gaps and renewal risks.
• Guide customers from deployment to active use and accelerate Time-to-Value.
• Lead mitigation planning for blockers and integration challenges.
• Provide health insights for renewal readiness and account strategy.
• Highlight opportunities for expansion in partnership with Account Executive.
• Elevate customer feedback and risks to internal teams.

Skills

Customer-facing experience

Technical storytelling

Stakeholder management

Cross-functional collaboration

Security domain knowledge

Tools

Customer success platforms

Adoption analytics

Renewal governance

Health scoring

Job description

Darktrace is seeking a Technical Success Manager (TSM), a high-impact, customer-facing role combining technical depth, advocacy, and commercial awareness to drive lasting value from our cybersecurity technology. This remote position, based in Central Time zones, partners with security, IT, and technical stakeholders to deliver measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to assess customer health, adoption