Remote Technical Success Manager (Cybersecurity)

Darktrace; Virginia; Remote; USD 100.000 - 120.000; Vollzeit

Zusammenfassung

Darktrace is seeking a Technical Success Manager in the United States to blend technical depth with customer advocacy, helping customers maximize value from cybersecurity technology.

You will partner with security, IT, and executive stakeholders to turn deployments into measurable adoption, reduce risk, and drive renewal readiness, with travel a couple of times per year and flexibility for east coast locations.

Qualifikationen

• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager or Technical Success Manager.
• Understand enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Able to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Strong communication, presentation, and cross-functional collaboration skills.
• Experience with security operations, SOC workflows, or incident response is desirable.

Aufgaben

• Build trusted relationships with customer security and IT teams, understanding their priorities and success outcomes.
• Create practical technical success plans to help customers adopt the platform, reduce risk, and realize measurable value.
• Identify high-value use cases that embed the platform into daily security operations.
• Use product usage and health indicators to spot adoption gaps and renewal risks early.
• Lead mitigation planning for blockers and deployment handover friction and risks.
• Provide technical health insights into renewal readiness and growth discussions.

Kenntnisse

Customer success

Technical communication

Stakeholder management

Jobbeschreibung

Darktrace is seeking a Technical Success Manager in the United States to blend technical depth with customer advocacy, helping customers maximize value from cybersecurity technology.

You will partner with security, IT, and executive stakeholders to turn deployments into measurable adoption, reduce risk, and drive renewal readiness, with travel a couple of times per year and flexibility for east coast locations.