Remote Technical Success Manager - Cybersecurity Adoption

Darktrace; Clayton (MO); Remote; USD 100,000 - 120,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager who blends technical depth with customer advocacy to drive value from our cybersecurity platform. You will work with security, IT, and technical stakeholders to embed the solution into daily security operations, reduce risk, and achieve measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to monitor health, adoption, risks, and renewal readiness.

Qualifications

• 3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into practical guidance for customers and internal teams.

Responsibilities

• Build trusted relationships with customer security and IT teams and understand their priorities and success outcomes.
• Create practical success plans to adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that embed the platform into daily security operations.
• Monitor usage and health indicators to spot adoption gaps, risks, and renewal readiness.
• Guide customers from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for blockers and integration challenges.
• Provide technical health insights for renewal discussions and growth opportunities.

Skills

Customer Success

Technical depth

Cybersecurity know-how

Communication

Job description

Darktrace is seeking a Technical Success Manager who blends technical depth with customer advocacy to drive value from our cybersecurity platform. You will work with security, IT, and technical stakeholders to embed the solution into daily security operations, reduce risk, and achieve measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to monitor health, adoption, risks, and renewal readiness.