Remote Technical Success Manager

Action1; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Action1 is seeking a Technical Account Manager to ensure the technical success and satisfaction of mid-market and enterprise customers across the United States. You will work with customers to understand how they use the Action1 platform, assess configurations, and provide expert guidance to maximize value.

The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong relationships and driving product adoption.

Qualifications

• Experience as a system administrator with patching and security best practices.
• 1-3 years of B2B pre-sales experience (preferred).
• Strong IT administration and security principles.

Responsibilities

• Manage and support existing Action1 customers across the US region, ensuring a positive technical experience.
• Conduct technical reviews of customers’ Action1 environments to evaluate usage and identify gaps.
• Guide customers on best practices for platform configuration, patching, deployment, automation, and endpoint security.
• Deliver tailored technical consultations, product walkthroughs, and training sessions to maximize platform capabilities.
• Identify opportunities to improve product adoption, operational efficiency and customer satisfaction.
• Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges and ensure a seamless experience.
• Build trusted technical relationships as a subject matter expert and strategic advisor throughout the journey with Action1.
• Support customer retention and expansion by demonstrating ongoing technical value of the Action1 platform.

Skills

System administration

IT security principles

Pre-sales experience

Relationship building

Job description

Action1 is seeking a Technical Account Manager to ensure the technical success and satisfaction of mid-market and enterprise customers across the United States. You will work with customers to understand how they use the Action1 platform, assess configurations, and provide expert guidance to maximize value.

The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong relationships and driving product adoption.