Remote Technical Account Manager I - Post-Sale & Success

Embedded Shishya; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Keyfactor is seeking an Associate Technical Account Manager to support post-sale technical relationships and adoption of its trust infrastructure solutions in the United States. You will work under supervision with senior TAMs, coordinating with Support, Customer Success, Product, and Engineering to ensure timely issue resolution.

The role emphasizes strong communication, documentation, and the ability to explain routine technical concepts clearly.

Qualifications

• Foundational customer relationship management; technical aptitude; issue tracking and follow-up; organization and time management; CRM and case management tools; documentation skills; basic presentation skills; strong verbal and written communication skills.
• Ability to manage routine account activities under supervision; learn new technologies quickly; communicate clearly with customers and internal stakeholders.

Responsibilities

• Support a portfolio of customer accounts by assisting with post-sale technical relationship activities and routine follow-up actions.
• Help customers adopt and use company solutions by providing guidance on standard processes, product functionality, and next steps.
• Respond to routine customer questions and technical requests, escalating more complex issues to senior team members as appropriate.
• Monitor customer activity, support cases, and usage trends to identify basic risks, follow-up needs, or adoption gaps.
• Coordinate with internal teams to help drive timely issue resolution.
• Prepare customer meeting notes, status updates, and action items with accurate documentation.
• Participate in customer onboarding, technical check-ins, and recurring account meetings with more senior TAMs.
• Maintain understanding of customer environments, goals, and common technical use cases.

Skills

Communication skills

CRM tools

Documentation skills

Time management

Technical aptitude

Issue tracking

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Case management tools

Job description

Keyfactor is seeking an Associate Technical Account Manager to support post-sale technical relationships and adoption of its trust infrastructure solutions in the United States. You will work under supervision with senior TAMs, coordinating with Support, Customer Success, Product, and Engineering to ensure timely issue resolution.

The role emphasizes strong communication, documentation, and the ability to explain routine technical concepts clearly.