Technical Account Manager

Action1; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Action1 is seeking a Technical Account Manager to ensure the technical success and satisfaction of mid-market and enterprise customers across the United States. You will work with customers to understand how they use the Action1 platform, assess configurations, and provide expert guidance to maximize value.

The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong relationships and driving product adoption.

Qualifications

• Experience as a system administrator with patching and security best practices.
• 1-3 years of B2B pre-sales experience (preferred).
• Strong IT administration and security principles.

Responsibilities

• Manage and support existing Action1 customers across the US region, ensuring a positive technical experience.
• Conduct technical reviews of customers’ Action1 environments to evaluate usage and identify gaps.
• Guide customers on best practices for platform configuration, patching, deployment, automation, and endpoint security.
• Deliver tailored technical consultations, product walkthroughs, and training sessions to maximize platform capabilities.
• Identify opportunities to improve product adoption, operational efficiency and customer satisfaction.
• Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges and ensure a seamless experience.
• Build trusted technical relationships as a subject matter expert and strategic advisor throughout the journey with Action1.
• Support customer retention and expansion by demonstrating ongoing technical value of the Action1 platform.

Skills

System administration

IT security principles

Pre-sales experience

Relationship building

Job description

As a Technical Account Manager at Action1 , you will play a key role in ensuring the technical success and satisfaction of our existing Mid‑Market and Enterprise customers. You will work closely with customers to understand how they are using the Action1 platform, assess their current configurations and workflows, and provide expert technical guidance to help them maximize the value of our solution. The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong customer relationships, driving product adoption, and promoting technical best practices.

Key Responsibilities:

• Manage and support existing Action1 customers, primarily across the US region, ensuring a positive technical experience and long-term success.
• Conduct technical reviews of customers’ Action1 environments to evaluate how they are using the console, identify potential gaps, and recommend improvements.
• Guide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.
• Deliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.
• Proactively identify opportunities to improve product adoption, operational efficiency, and overall customer satisfaction.
• Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.
• Build trusted technical relationships with customers, acting as a subject matter expert and strategic advisor throughout their journey with Action1.
• Support customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.

Requirements

• Essential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution.
• 1-3 years of B2B pre-sales experience (preferred but not mandatory).
• Strong understanding of IT administration and security principles.
• Ability to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment.
• Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends.

Benefits

• Fully remote work, giving you the flexibility you need in the modern world
• A multitude of interesting challenges and opportunities.
• Non-stop professional growth and learning of new technologies.
• Stable income and flexible working hours, opportunities for promotion.
• Friendly and professional peers.