Remote Technical Services Engineer: Cross-Team Fixer

Daxko; Birmingham, Northern (AL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible paid time off

Affordable health, dental, and vision

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

Casual work environments

Remote work

Job summary

Daxko is seeking a Technical Services Engineer to own inbound customer cases, diagnose root causes, and coordinate across Customer Success, Professional Services, Development, and TechOps to keep issues moving forward.

You’ll be the connective tissue between teams, resolving or routing issues efficiently while maintaining clear customer communication and timely updates. This role emphasizes problem-solving, initiative, and reliable, professional service.

Qualifications

• Clear communication across technical and non-technical teams.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple cases to deadlines.

Responsibilities

• Own inbound cases across Daxko products and third-party tools.
• Diagnose root causes and decide on direct resolution or escalation.
• Serve as escalation point for Customer Success when urgent cross-team action is needed.
• Test and document bugs, then hand off to the appropriate development team in Jira.
• Coordinate across Customer Success, Professional Services, Development, and TechOps on needs.
• Maintain fast response times and involve teammates as needed.
• Participate in on-call rotation and mentor others on best practices.

Skills

Communication

Analytical thinking

Initiative

Time management

Professionalism

Education

Bachelor's degree or equivalent experience

Tools

Microsoft SQL

MySQL

MongoDB

PostgreSQL

Job description

Daxko is seeking a Technical Services Engineer to own inbound customer cases, diagnose root causes, and coordinate across Customer Success, Professional Services, Development, and TechOps to keep issues moving forward.

You’ll be the connective tissue between teams, resolving or routing issues efficiently while maintaining clear customer communication and timely updates. This role emphasizes problem-solving, initiative, and reliable, professional service.