Unified Communications Engineer – VOIP & SIP Expert

Daxtra; Terre Haute (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Daxtra is seeking a Unified Communications Technician to support VOIP and UC systems for multiple managed services clients. Provide remote and onsite support, troubleshoot voice and network issues, assist with deployments and migrations, ensuring reliable services for our clients.

You will work with carriers, vendors, and engineering teams, handling on-call rotations and maintaining thorough documentation across client environments.

Qualifications

• 2-5 years of experience supporting VOIP or Unified Communications systems.
• MSP, telecommunications provider, or customer-facing technical support experience preferred.
• Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.
• VOIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.
• Familiarity with network troubleshooting tools and packet analysis.
• Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.
• Strong troubleshooting, communication, documentation, and customer service skills.
• Ability to manage multiple clients and priorities in a fast-paced MSP environment.

Responsibilities

• Provide Tier I and II support for hosted, cloud, and on-prem VOIP environments.
• Troubleshoot call quality issues including latency, jitter, packet loss, and one-way audio.
• Configure VOIP platforms, SIP, PBX systems, Teams Phone, call queues, and auto attendants.
• Manage client requests through the MSP ticketing system and meet established SLAs.
• Perform moves, adds, changes, and deletions for client phone systems.
• Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
• Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.
• Monitor alerts, identify service-impacting problems, and educate clients on system features.
• Document troubleshooting, configurations, network diagrams, and client environments.
• Participate in an on-call rotation as needed.

Skills

VOIP troubleshooting

customer service

technical communication

problem-solving

documentation

ticket management

prioritization

MSP independence

Education

Associate degree in IT/Telecom/Networking

Tools

RingCentral

Zoom Phone

8x8

Mitel

Cisco

Avaya

Packet analysis

Network troubleshooting tools

Carrier coordination

Job description

Daxtra is seeking a Unified Communications Technician to support VOIP and UC systems for multiple managed services clients. Provide remote and onsite support, troubleshoot voice and network issues, assist with deployments and migrations, ensuring reliable services for our clients.

You will work with carriers, vendors, and engineering teams, handling on-call rotations and maintaining thorough documentation across client environments.