Remote Technical Customer Engineer: Debug & Unblock

Nametag; New York (NY); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive health benefits

Equity potential

401(k) with employer matching

Flexible time off

Remote-first culture

Quarterly in-person team off-sites

Job summary

Nametag is hiring a Technical Customer Engineer to serve as the technical escalation point for customer‑reported issues. This engineering‑adjacent role focuses on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating with our core engineering team to drive fixes into production.

This role emphasizes hands‑on debugging, lightweight coding, and close collaboration with customers to unblock them quickly, going beyond ticket processing to real ownership of

Qualifications

• 2–5 years in technical support engineering, solutions engineering, DevOps, SRE, or adjacent engineering roles.
• Client facing experience - ability to communicate clearly and empathetically with both technical and non-technical stakeholders.
• Strong debugging skills across APIs, backend integrations, or authentication workflows.
• Comfort writing lightweight scripts or tools to diagnose and unblock issues.
• Familiarity with IAM platforms such as Okta, Microsoft Entra, Duo, or similar.

Responsibilities

• Act as the first technical responder for escalated customer issues, particularly those blocking integrations or deployments.
• Debug in the wild - inspecting API payloads, webhook logs, OAuth exchanges, and race conditions that surface only under real-world load.
• Provide interim solutions such as code snippets, pull requests, documentation updates, or configuration guidance.
• Bridge the gap between customer and engineering: reproduce issues, isolate root causes, and ensure fixes are fully validated before release.
• Gather structured context and relay actionable insights to engineering for long-term fixes.
• Recommend integration best practices across authentication flows, REST APIs, and IAM platforms.
• Improve internal support tooling, documentation, and runbooks based on recurring patterns.
• Surface common pain points and influence product priorities.

Skills

Go

TypeScript

Python

Bash

REST APIs

OAuth

Webhooks

IAM

Tools

AWS

Postgres

Docker

GitHub Actions

CloudFormation

Job description

Nametag is hiring a Technical Customer Engineer to serve as the technical escalation point for customer‑reported issues. This engineering‑adjacent role focuses on diagnosing complex integration problems, scripting and prototyping solutions, and collaborating with our core engineering team to drive fixes into production.

This role emphasizes hands‑on debugging, lightweight coding, and close collaboration with customers to unblock them quickly, going beyond ticket processing to real ownership of