Senior Technical Customer Engineer - Remote
Doppel Inc.
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Benefits offered by this job
Job summary
Doppel is seeking a highly technical, customer-facing Technical Customer Engineer to act as an escalation point and resource across post-sales teams. You will own advanced technical investigations, collaborate with Solutions Architecture, Product, and Engineering, and partner with Customer Success Managers on integrations and reporting.
This role emphasizes solving difficult customer problems, communicating with technical and non-technical stakeholders, and turning recurring work into repeatable
Qualifications
- 5+ years in technical support or related post‑sales role.
- Strong troubleshooting and RCA in SaaS environments.
- Experience with enterprise customers and communicating tech concepts clearly.
- Hands-on experience with APIs, integrations, authentication, data workflows, or reporting.
- Ability to investigate ambiguous problems and identify the technical owner.
- Experience escalating reproducible product issues with clear steps.
Responsibilities
- Escalate complex issues after investigation with a clear request.
- Perform deep technical investigations across platform configurations and integrations.
- Reproduce issues, gather evidence, identify root causes and classify problems.
- Own resolution or hand off to specialists with documented findings.
- Support integrations, APIs, authentication, and data delivery solutions.
- Create reusable guides, docs and playbooks for frontline support.
Skills
Tools
Job description
Doppel is seeking a highly technical, customer-facing Technical Customer Engineer to act as an escalation point and resource across post-sales teams. You will own advanced technical investigations, collaborate with Solutions Architecture, Product, and Engineering, and partner with Customer Success Managers on integrations and reporting.
This role emphasizes solving difficult customer problems, communicating with technical and non-technical stakeholders, and turning recurring work into repeatable
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