Technical Services Engineer

Daxko; Birmingham, Northern (AL, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible paid time off

Affordable health, dental, and vision

Monthly fitness reimbursement

401(k) matching

New-Parent Paid Leave

Casual work environments

Remote work

Job summary

Daxko is seeking a Technical Services Engineer to own inbound customer cases, diagnose root causes, and coordinate across Customer Success, Professional Services, Development, and TechOps to keep issues moving forward.

You’ll be the connective tissue between teams, resolving or routing issues efficiently while maintaining clear customer communication and timely updates. This role emphasizes problem-solving, initiative, and reliable, professional service.

Qualifications

• Clear communication across technical and non-technical teams.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple cases to deadlines.

Responsibilities

• Own inbound cases across Daxko products and third-party tools.
• Diagnose root causes and decide on direct resolution or escalation.
• Serve as escalation point for Customer Success when urgent cross-team action is needed.
• Test and document bugs, then hand off to the appropriate development team in Jira.
• Coordinate across Customer Success, Professional Services, Development, and TechOps on needs.
• Maintain fast response times and involve teammates as needed.
• Participate in on-call rotation and mentor others on best practices.

Skills

Communication

Analytical thinking

Initiative

Time management

Professionalism

Education

Bachelor's degree or equivalent experience

Tools

Microsoft SQL

MySQL

MongoDB

PostgreSQL

Job description

About the role

When something breaks in a customer's day, you're the one who figures out why and gets it fixed. As a Technical Services Engineer, you'll own inbound cases from Customer Service, find root causes fast, and pull in the right people when an issue needs more hands. You'll be the connective tissue between Customer Success, Professional Services, Development, and TechOps, making sure everyone stays aligned when something bigger is going on.

What you'll do

• Resolve daily inbound cases across all Daxko products and integrated third-party tools
• Diagnose root causes quickly and decide whether to resolve directly or route to the right team
• Act as the escalation point for Customer Success when an issue needs urgent attention from another department
• Test and document bugs, then hand them to the right development team in Jira
• Coordinate across Customer Success, Professional Services, Development, and TechOps on business and product needs
• Keep response times fast, looping in teammates when a case calls for extra support
• Rotate through on-call coverage and teach others how to get the most out of Daxko's software

What you'll bring

• Strong communication skills across technical and non-technical teams
• Sharp analytical and problem-solving instincts
• Comfort working independently and taking initiative on open cases
• Solid time management and a track record of hitting deadlines
• Professionalism and integrity, especially under pressure

Nice to have

• Bachelor's degree in business, computer science, or a related field, or equivalent experience
• Coding bootcamp completion or relevant certifications
• Familiarity with Microsoft SQL, MySQL, MongoDB, or PostgreSQL

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include:

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

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All your information will be kept confidential according to EEO guidelines.