Remote Technical Account Engineer (US)

Axonius; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Axonius seeks a Technical Support Engineer to join the Global Technical Support Engineering team, serving as a primary point of contact and escalation lead to ensure high-quality incident resolution and proactive improvements.

You will author knowledge-base articles, analyze ticket patterns, and drive process enhancements while troubleshooting complex product challenges across the Axonius Asset Cloud platform.

Qualifications

• 3+ years of professional experience in a Technical Support role within software or technology.

Responsibilities

• Manage the full lifecycle of assigned technical support tickets, performing routine follow-ups and documentation within the case management system.
• Author and maintain internal and external knowledge-base articles, how-to guides, and troubleshooting documentation.
• Analyze ticket patterns and provide objective feedback to management regarding improvements to support processes and procedures.

Skills

Networking fundamentals

RESTful APIs

Linux Shell

Technical documentation

Python

Tools

Docker

MongoDB

OpenVPN

TLS/SSL

SAML

Job description

Axonius seeks a Technical Support Engineer to join the Global Technical Support Engineering team, serving as a primary point of contact and escalation lead to ensure high-quality incident resolution and proactive improvements.

You will author knowledge-base articles, analyze ticket patterns, and drive process enhancements while troubleshooting complex product challenges across the Axonius Asset Cloud platform.