Technical Service Manager - Grain Processing (Remote)

Tech Sales Jobs; Olde West Chester (OH); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Training opportunities

Learning and development programs from

Medical, dental, vision, 401k, and PTO

Annual bonus plan

Job summary

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. This remote role in the United States focuses on the Grain Processing sector, delivering technical service to existing and new customer accounts.

You will collaborate with sales, conduct plant visits, analyze data, train customers, and troubleshoot post‑sale implementations, traveling 50% or more to customer sites.

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline.
• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3-5 years of experience in a Carbohydrate Processing environment.
• Strong analytical and problem‑solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; JMP or other statistical software preferred.
• Customer‑focused mindset with strong relationship‑building skills.
• Self‑motivated and results‑oriented, able to work independently.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Ability to collaborate effectively across Sales, Marketing, and R&D.
• Willingness to travel 50% or more

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
• Collaborate with sales teams during customer meetings, trainings, and onsite visits
• Serve as an internal technical expert on assigned product lines, applications, and limitations
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
• Analyze process and laboratory data to identify improvement opportunities and make recommendations
• Develop tools or models to enhance data analysis and technical decision‑making
• Deliver customer training on product selection, application, and optimization
• Provide post‑sale technical troubleshooting during product testing and implementation
• Support account planning and identify business development opportunities from a technical and commercial perspective

Skills

Analytical skills

Problem solving

Customer-focused mindset

Self-motivated

Organizational skills

Education

Bachelor’s or Master’s degree in a scientific or technical discipline

Tools

Microsoft Office

JMP

Job description

IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. This remote role in the United States focuses on the Grain Processing sector, delivering technical service to existing and new customer accounts.

You will collaborate with sales, conduct plant visits, analyze data, train customers, and troubleshoot post‑sale implementations, traveling 50% or more to customer sites.