Virtual - Technical Product Support Specialist (Industrial Safety)

W.w. Grainger; Seattle (WA); Remote; USD 28,929 - 39,950; Full time

Benefits offered by this job

Medical insurance

PTO and holidays

401(k) 6% company contribution

Employee discounts

Tuition reimbursement

Wellbeing programs

Job summary

Grainger seeks a Technical Product Support Specialist for the Safety Product Support Team. This is a remote, work-from-home role with an 8.5-hour schedule (10:30 a.m. – 7:00 p.m. CST, Mon–Fri) reporting to the Manager, TPS Customer Experience.

Responsibilities include handling technical product support calls, navigating Grainger catalogs and systems, and delivering timely, accurate solutions while documenting conversations for internal teams.

Qualifications

• 7+ years of relevant experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, or Industrial Technology.
• Proficiency in computer use and ability to navigate different applications simultaneously with multiple screens or dual monitors.
• Knowledge of OSHA regulations and familiarity with NIOSH, MSHA, NFPA, ANSI, and other regulatory organizations.
• Strong problem-solving and communication skills.

Responsibilities

• Communicate with external customers such as end-users, maintenance technicians and contractors, and internal stakeholders including parts, sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications simultaneously to identify solutions and document conversations.
• Follow established processes and published schedule to support customers during peak times and exceed expectations.
• Use industry-related experience, formal vendor training, and on-the-job learning opportunities to maintain a high level of technical expertise on Grainger products.
• Capture and forward customer feedback to product teams based on interactions with customers and field team members.

Skills

Experience in Safety/OSH

Computer multitasking

Regulatory knowledge (OSHA/NIOSH/MSHA/

Problem solving

Job description

Position: Technical Product Support (TPS) Specialist – Safety Product Support Team. Remote work from home. 8.5‑hour schedule 10:30 a.m. – 7:00 p.m. CST, Monday through Friday. Reports to the Manager, TPS Customer Experience.

Responsibilities

• Communicate with external customers such as end‑users, maintenance technicians and contractors, and internal stakeholders including parts, sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications simultaneously to identify solutions and document conversations – navigating websites, conducting web searches, or searching the Grainger online catalog.
• Follow established processes and published schedule to support customers during peak times and exceed expectations.
• Use industry‑related experience, formal vendor training, and on‑the‑job learning opportunities to maintain a high level of technical expertise on Grainger products.
• Capture and forward customer feedback to product teams based on interactions with customers and field team members.

Qualifications

• 7+ years of relevant job experience or hands‑on field experience in Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Engineering, or Industrial Technology.
• Proficiency in computer use and ability to navigate different applications simultaneously with multiple screens or dual monitors.
• Knowledge of OSHA regulations and familiarity with NIOSH, MSHA, NFPA, ANSI, and other regulatory organizations.
• Strong problem‑solving and communication skills.

Compensation

Hourly position. Starting rate $25.00 per hour. Pay ranges are guidelines and are not guarantees. Other factors influence offer decisions including experience, qualifications, geographical area, and internal team equity.

Benefits

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations, and tuition reimbursement
• Comprehensive set of emotional, financial, physical, and social wellbeing programs

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an inclusive workplace.

We are committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application process as well as throughout the course of employment.