Remote Safety Tech Product Support Specialist

Grainger

Lake Forest (IL)

Remote

USD 34,000 - 51,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental/vision/life insurance

18 PTO days

6 company holidays

401(k) with 6% company match

Employee discounts

Tuition reimbursement

Maternity & family leave

Job summary

Grainger is hiring a Technical Product Support Specialist for its Safety product support team in a remote work-from-home role. You will assist customers by phone, select the correct product, provide post-sales support, and answer product application questions.

The ideal candidate has 7+ years of relevant experience in safety-related fields, understands OSHA regulations, and can navigate multiple Grainger systems to document conversations and resolve issues.

Qualifications

7+ years of relevant job experience in one of the following areas: Occupational Safety and Health, Chemistry, Biology, Environmental Studies, Industrial Hygiene, or Safety Engineering.
Familiarity with OSHA regulations and other regulatory bodies (NIOSH, MSHA, NFPA, ANSI) is preferred.

Responsibilities

Assist customers by telephone to select the right Grainger product and provide post-sales support.
Answer product application and troubleshooting questions for a wide range of Grainger products.
Document conversations and navigate Grainger online resources to identify solutions.
Follow established processes to meet customer needs and exceed expectations.