Technical Product Support Specialist - Metalworking & Tools

Grainger Businesses; Oregon; Hybrid; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

6% 401(k) contribution

Employee discounts

Job summary

Grainger is seeking a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. This remote, home-based role involves assisting customers by telephone, selecting the right product, providing post-sales support, and answering product applications and troubleshooting questions across Grainger’s broad catalog. The position offers an 8.5-hour schedule from 10:30 a.m.

to 7 p.m. CST, Monday–Friday, reporting to the Manager, TPS Customer Experience.

Qualifications

• 5+ years of relevant job experience in application, installation, troubleshooting & repair of hand/power tools, metal working/welding and test equipment.
• Experience applying, maintaining and troubleshooting related tools and equipment.

Responsibilities

• Communicate with external customers by telephone and with internal customers to identify solutions.
• Provide technical product support using multiple computer programs while documenting conversations.
• Follow established processes and schedules to meet customer needs.
• Develop and maintain high level of technical expertise on Grainger products.
• Capture and forward product feedback to the product teams.

Skills

Technical support

Tool knowledge

Job description

Work Location Type

Remote

Req Number

336414

About GraingerW.W. Grainger, Inc.

is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

This position is hourly. The anticipated base pay compensation range for this position is $24.67 and $37.02

Rewards and Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

We are hiring a Technical Product Support (TPS) Specialist for our Metalworking & Tools product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.

• The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following: Hand/power tools, metal working/welding and test equipment.
• Relevant job experience may include construction work, welding, fabrication, retail tool experience.

You Will

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback product teams about products based on interaction with customers and field team members.

You Have

• Qualified candidates must have 5 + years of relevant job experience or hands-on field experience in the application, installation, troubleshooting & repair of hand/power tools, metal working/welding and test equipment.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law.

We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.