Remote Technical Support - Metalworking & Tools

W.W. Grainger, Inc.; Tempe (AZ); Remote; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

6% company 401(k) match

18 PTO days + 6 holidays

Tuition reimbursement

Employee discounts

Remote work from home

Job summary

W.W. Grainger, Inc. is seeking a Technical Product Support Specialist for its Metalworking & Tools team. This remote-from-home role features an 8:30?

to 7:00 p.m. CST schedule with daily customer-facing support by phone and catalog navigation. You will assist customers by selecting the right product and addressing post-sales questions. The ideal candidate has 5+ years of hands-on experience with hand/power tools, metalworking, welding, and related equipment, plus strong computer skills across

Qualifications

• 5+ years of relevant experience in application, installation, maintenance, troubleshooting and repair of hand/power tools, metalworking/welding and test equipment.
• Proficiency in computer use and ability to navigate multiple applications with several screens/dual monitors.

Responsibilities

• Communicate with external customers by telephone and with internal customers including parts, sourcing, sales and store teams.
• Provide excellent technical product support by telephone while using multiple computer programs and the Grainger catalog to identify solutions and document conversations.
• Follow established processes and published schedules to maximize customer support and exceed expectations.
• Apply industry experience and vendor training to maintain a high level of product expertise on Grainger products.
• Capture and forward feedback to product teams based on customer interactions.

Skills

Customer communication

Technical support

Multi-screen navigation

Tools

Grainger online catalog

Multiple applications & screens

Job description

W.W. Grainger, Inc. is seeking a Technical Product Support Specialist for its Metalworking & Tools team. This remote-from-home role features an 8:30?

to 7:00 p.m. CST schedule with daily customer-facing support by phone and catalog navigation. You will assist customers by selecting the right product and addressing post-sales questions. The ideal candidate has 5+ years of hands-on experience with hand/power tools, metalworking, welding, and related equipment, plus strong computer skills across