Remote Technical Help Desk Associate (Entry-Level)

Netfor, Inc; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

PTO

401(k) plan

Health insurance

Dental and vision

Job summary

Netfor, Inc. is seeking an entry-level Technical Help Desk Representative to provide friendly, professional support to customers via phone from our remote call center. You’ll follow our knowledge base to troubleshoot and resolve basic issues, escalating to clients when needed.

We offer full training, 32–40 hours per week, 1st or 2nd shift, weekends after training, and a comprehensive benefits package. You must reside in a hiring state; onboarding verification will occur if you advance in the

Qualifications

• Strong verbal and written communication skills.
• Typing speed of at least 35 WPM.
• Comfortable multitasking in a fast-paced environment.
• Familiarity with Windows OS and Microsoft 365.
• Certification (A+, CompTIA) is a plus.

Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance.
• Diagnose and resolve basic technical issues using knowledge base.
• Follow step-by-step processes to guide customers.
• Document customer interactions clearly and professionally.
• Deliver outstanding customer service to earn positive feedback.

Skills

Communication skills

Typing 35 WPM

Multitasking

Reliability

Windows & Office 365

Troubleshooting basics

Job description

Netfor, Inc. is seeking an entry-level Technical Help Desk Representative to provide friendly, professional support to customers via phone from our remote call center. You’ll follow our knowledge base to troubleshoot and resolve basic issues, escalating to clients when needed.

We offer full training, 32–40 hours per week, 1st or 2nd shift, weekends after training, and a comprehensive benefits package. You must reside in a hiring state; onboarding verification will occur if you advance in the