Remote Help Desk Associate (Entry Level)

Talentoma; Virginia (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Remote work

Entry-level friendly

Job summary

Talentoma is seeking a Remote Service Desk Associate to support users with routine technology questions, tickets, and access requests. This entry-level, full-time remote role emphasizes clear communication, following structured procedures, and helping users resolve everyday tech concerns.

Responsibilities include handling incoming requests, gathering issue details, creating tickets, following established support steps, and routing complex problems to specialists.

Qualifications

• Clear communication and listening skills are essential.
• Strong problem solving and attention to detail are required.
• Ability to follow structured troubleshooting steps and routines.

Responsibilities

• Assist with incoming service desk requests.
• Gather information about user technology concerns.
• Create and update service tickets.
• Route complex requests to appropriate technical teams.
• Monitor tickets and perform required follow-up.
• Document interactions and troubleshooting results.

Skills

Communication

Active listening

Problem solving

Organization

Remote work discipline

Attention to detail

Job description

Talentoma is seeking a Remote Service Desk Associate to support users with routine technology questions, tickets, and access requests. This entry-level, full-time remote role emphasizes clear communication, following structured procedures, and helping users resolve everyday tech concerns.

Responsibilities include handling incoming requests, gathering issue details, creating tickets, following established support steps, and routing complex problems to specialists.