Remote IT Help Desk Associate (Entry-Level)

Talentoma; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote IT Help Desk Associate. This full-time, work-from-home role focuses on first-level technical support for routine computer and software issues.

You will respond to requests, gather details, provide basic troubleshooting, and document steps in the ticketing system. The ideal candidate demonstrates strong communication, attentive listening, and the ability to follow established troubleshooting procedures while working independently in a fully remote

Qualifications

• Entry-level candidates are encouraged to apply.
• Basic familiarity with computers and common software.
• Strong communication and listening skills.
• Comfortable following troubleshooting procedures.
• Good problem-solving abilities.
• Strong attention to technical details.
• Comfortable learning help desk and ticketing platforms.
• Patient and professional when assisting users.
• Reliable and comfortable working independently remotely.

Responsibilities

• Respond to incoming IT help desk requests.
• Gather information about user technology concerns.
• Provide basic troubleshooting assistance.
• Assist with routine software and access issues.
• Create and maintain accurate support tickets.
• Document troubleshooting steps and resolutions.
• Guide users through approved technical procedures.
• Escalate issues requiring specialized technical assistance.
• Monitor open tickets and follow up on outstanding requests.

Skills

Basic computer literacy

Communication skills

Active listening

Troubleshooting procedures

Ticketing platforms

Tools

Help desk software

Ticketing systems

Job description

Talentoma is seeking an entry-level Remote IT Help Desk Associate. This full-time, work-from-home role focuses on first-level technical support for routine computer and software issues.

You will respond to requests, gather details, provide basic troubleshooting, and document steps in the ticketing system. The ideal candidate demonstrates strong communication, attentive listening, and the ability to follow established troubleshooting procedures while working independently in a fully remote