Remote Help Desk Associate - Entry-Level IT Support

Talentoma; Oklahoma; On-site; USD 32,000 - 52,000; Full time

Job summary

Talentoma is seeking a Remote Help Desk Associate to provide entry-level assistance with routine technology questions, ticket handling, and user access requests. This full-time, fully remote role suits someone with strong communication skills who enjoys helping users solve everyday technology problems.

You will gather details, create and maintain tickets, perform basic troubleshooting, document interactions, and route complex issues to the right team.

Qualifications

• Entry-level candidates encouraged to apply.
• Basic familiarity with computers and common software.

Responsibilities

• Assist with incoming help desk requests and gather details about user concerns.
• Create and maintain support tickets and document interactions.
• Provide basic troubleshooting and follow established support steps.
• Route complex issues to the appropriate team and monitor tickets.
• Communicate technical instructions clearly and professionally.
• Maintain dependable remote work habits to support a fully remote role.

Skills

Communication

Listening

Problem-solving

Attention to detail

Troubleshooting

Organization

Remote work discipline

Web applications

Job description

Talentoma is seeking a Remote Help Desk Associate to provide entry-level assistance with routine technology questions, ticket handling, and user access requests. This full-time, fully remote role suits someone with strong communication skills who enjoys helping users solve everyday technology problems.

You will gather details, create and maintain tickets, perform basic troubleshooting, document interactions, and route complex issues to the right team.