Remote Technical & Customer Support Specialist

MSCCN; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision

Paid Time Off

Employee wellness programs

Job summary

Teleperformance is seeking a remote Customer Support Specialist to provide front line technical assistance for consumers of high speed internet services. You will troubleshoot connectivity issues, operate ticket systems, and deliver exceptional customer experiences from a home-based setup in the United States.

Qualified candidates are 18+, with a HS diploma or equivalent, solid communication skills, and comfort with desktop systems. Flexible shifts and full benefits are included.

Qualifications

• Over 18 years of age
• HS Diploma or equivalent
• Comfort with desktop computer system
• Proven oral & written communication skills
• Familiarity with personal computers, operating systems, software, and computer terminology
• Demonstrated problem solving skills and ability to work independently and multi-task

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Support Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting
• Supporting customer needs related to Client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and the ability to solve customer issues
• Resolve customer issues on the first call as frequently as possible
• Open and manage trouble ticket system for user issues, Data Network, OS issues
• Be patient, courteous and friendly with customers at all times
• Demonstrate a positive attitude
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
• Adhere to all work schedule assignments and TP policies

Job description

Teleperformance is seeking a remote Customer Support Specialist to provide front line technical assistance for consumers of high speed internet services. You will troubleshoot connectivity issues, operate ticket systems, and deliver exceptional customer experiences from a home-based setup in the United States.

Qualified candidates are 18+, with a HS diploma or equivalent, solid communication skills, and comfort with desktop systems. Flexible shifts and full benefits are included.