Remote Technical CSM — IoT Platform Growth

Samsara Inc.; Houston (TX); Remote; USD 98.000 - 132.000; Vollzeit

Benefits dieser Stelle

Flexible working

Remote work option

Professional development stipend

Health and parental leave

Zusammenfassung

Samsara Inc. is hiring a remote Customer Success Manager to scale our Connected Operations platform for mid-market and enterprise customers.

You will own strategic engagements, advocate for customers, and collaborate across Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product to drive measurable value. You will translate complex product capabilities into outcomes, guide workshops, and influence roadmaps while maintaining a strong focus on customer success in a

Qualifikationen

• 3–5+ years in technical customer success, account management, sales, sales engineering or strategic consulting; enterprise SaaS exp. preferred.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven ability to build trust and communicate with executives, Sales, Product and Engineering.

Aufgaben

• Be on the front lines and ensure customers increase safety, efficiency, and sustainability of operations with Samsara IoT platform.
• Explain Samsara platform capabilities to diverse businesses.
• Learn, diagnose, and resolve technical issues for customers.
• Lead strategic engagements to understand operations and goals, and craft action plans with measurable timelines.
• Orchestrate workshops and value check-ins for complex partnerships, recommending feature/workflow changes.
• Influence internal roadmaps across Product, Finance, and Support to drive customer initiatives.
• Conduct workshops to understand operations and propose workflow changes.
• Champion Samsara’s cultural principles as we scale globally.

Kenntnisse

Customer success

Problem solving

Relationship building

Cross-functional

AI tooling

Ausbildung

Bachelor's degree

Tools

APIs & integrations

Databricks

PowerBI

Jobbeschreibung

Samsara Inc. is hiring a remote Customer Success Manager to scale our Connected Operations platform for mid-market and enterprise customers.

You will own strategic engagements, advocate for customers, and collaborate across Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product to drive measurable value. You will translate complex product capabilities into outcomes, guide workshops, and influence roadmaps while maintaining a strong focus on customer success in a