Remote Technical CSM for Enterprise Growth & Adoption

Vontier Corporation; Atlanta (GA); Remote; USD 112,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Vontier is seeking a Technical Customer Success Manager to own and develop relationships with strategic enterprise customers, balancing technical guidance with clear business outcomes. You will drive adoption, manage API integrations, and lead business reviews, roadmaps, and success planning while coordinating with Product, R&D, Support, and Operations to ensure value and renewal.

Ideal candidates have 4+ years in customer success or technical roles handling large ARR and complex SaaS

Qualifications

• 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or similar customer-facing technical role in SaaS/tech.
• Proven experience owning and developing large enterprise accounts and high-value ARR portfolios.
• Strong ability to translate technical concepts into business outcomes and communicate with both technical and non-technical stakeholders.

Responsibilities

• Own the relationship with a portfolio of strategic enterprise customers, including large accounts with significant ARR.
• Act as trusted advisor and primary contact, building relationships with business and technical stakeholders.
• Understand customer objectives and success criteria; build plans to drive adoption and measurable value.
• Lead regular customer engagements: business reviews, technical reviews, roadmap discussions, and success planning.
• Drive retention, satisfaction, adoption, and growth while identifying risks and opportunities.
• Develop understanding of Driivz platform, architecture, APIs, integrations, and capabilities.
• Guide customers through technical discussions involving APIs, data flows, and third-party systems.
• Coordinate with Product, R&D, Support, Operations to manage technical challenges and outcomes.
• Lead and coordinate complex customer issues and escalations with clear communication.
• Deliver technical and functional training to enable teams to use the platform effectively.
• Identify knowledge gaps and create training materials and enablement processes.
• Translate customer feedback into actionable input for Product and R&D.
• Become a subject-matter expert on Driivz solutions and EV charging ecosystem.

Skills

Enterprise account management

Technical aptitude

APIs & integrations

Customer relationship building

Cross-functional collaboration

Presentation & training

Tools

REST APIs

SaaS platforms

Job description

Vontier is seeking a Technical Customer Success Manager to own and develop relationships with strategic enterprise customers, balancing technical guidance with clear business outcomes. You will drive adoption, manage API integrations, and lead business reviews, roadmaps, and success planning while coordinating with Product, R&D, Support, and Operations to ensure value and renewal.

Ideal candidates have 4+ years in customer success or technical roles handling large ARR and complex SaaS