Enterprise Technical CSM — Drive Adoption & Growth

Vontier; United States; On-site; USD 112,000 - 144,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with employer matching

Paid time off 15 days + holidays

Parental leave

Job summary

Vontier is seeking a Technical Customer Success Manager for the Driivz platform in the United States. You will own strategic enterprise relationships, drive adoption, and translate technical concepts into measurable business outcomes.

You'll lead executive and technical reviews, coordinate with Product and R&D, and guide customers through APIs and data flows to maximize ARR and long-term growth. Strong communication and ownership are essential.

Qualifications

• 4+ years in Customer Success or similar technical role within SaaS or tech.
• Proven experience owning large enterprise accounts and high-value ARR.
• Strong ability to translate technical concepts to business outcomes.
• Experience leading customer meetings, reviews and training sessions.
• Ability to work with cross-functional teams across Product, Eng/R&D and Support.

Responsibilities

• Own relationships with strategic enterprise customers and manage ARR.
• Act as trusted advisor to business and technical stakeholders.
• Understand objectives, build plans to drive adoption and value.
• Lead business and technical reviews, roadmaps, and success planning.
• Drive retention, satisfaction, and growth while mitigating risks.
• Develop understanding of Driivz platform, APIs, integrations and capabilities.
• Guide customers through API discussions and data flows.
• Coordinate with Product, Eng/R&D, and Support on challenges.
• Lead complex issue escalations with clear ownership and follow-through.
• Deliver technical and functional training to customers and enable teams.
• Create training materials and best practices for enablement.
• Translate feedback into actionable input for Product and R&D.
• Become SME on Driivz solutions and EV charging ecosystem.

Skills

Enterprise accounts

REST APIs

Technical leadership

Stakeholder management

Communication skills

Tools

APIs

Integrations

SaaS platforms

Job description

Vontier is seeking a Technical Customer Success Manager for the Driivz platform in the United States. You will own strategic enterprise relationships, drive adoption, and translate technical concepts into measurable business outcomes.

You'll lead executive and technical reviews, coordinate with Product and R&D, and guide customers through APIs and data flows to maximize ARR and long-term growth. Strong communication and ownership are essential.