Remote SaaS Customer Success Lead | Retention & Growth

Vontier Corporation; Atlanta (GA); Remote; USD 60,000 - 76,000; Full time

Job summary

Vontier is seeking a Customer Success Specialist to drive engagement, retention, and revenue growth across a defined book of business in the United States. You will manage the customer lifecycle from onboarding to renewal, ensuring measurable value and ROI, while collaborating with Sales, Support, Services, Finance, and Product teams.

The role emphasizes renewals, expansion opportunities, and customer health measurement, with a focus on cross-functional advocacy and program participation to

Qualifications

• 3+ years’ experience in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Skills

B2B Customer Account Management

Customer Success-Sales experience

Project Management

SaaS background

Education

Degree in admin/systems/accounting

Tools

Salesforce

ChurnZero

SAP

Job description

Vontier is seeking a Customer Success Specialist to drive engagement, retention, and revenue growth across a defined book of business in the United States. You will manage the customer lifecycle from onboarding to renewal, ensuring measurable value and ROI, while collaborating with Sales, Support, Services, Finance, and Product teams.

The role emphasizes renewals, expansion opportunities, and customer health measurement, with a focus on cross-functional advocacy and program participation to