Enterprise Technical CSM: Drive Adoption & API Success

Vontier Corporation; Olympia (WA); Remote; USD 112,000 - 144,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Vontier is seeking a Technical Customer Success Manager to own strategic enterprise relationships, drive platform adoption, and oversee integrations. You will partner with business and technical stakeholders to translate complex concepts into measurable value and guide customers through technical discussions and success planning.

The role requires experience managing large enterprise accounts with significant ARR, strong API/tech aptitude, and a proven ability to collaborate with Product, R&D,

Qualifications

• 4+ years in Customer Success, Technical Account Management, Solutions Consulting, or similar
• Proven experience owning large enterprise accounts with high ARR
• Strong ability to translate technical concepts into business value
• Experience working with REST APIs, integrations, and complex SaaS platforms
• Excellent communication and presentation skills to both technical and non-technical audiences

Responsibilities

• Own relationships with a portfolio of strategic enterprise customers with significant ARR
• Act as trusted advisor and primary contact with business and technical stakeholders
• Understand customer objectives, environment, and success criteria; build adoption plans
• Lead business and technical reviews, roadmap discussions, and success planning
• Drive retention, adoption, and growth while identifying risks and opportunities
• Develop knowledge of Driivz platform, APIs, integrations, and technical capabilities
• Guide customers through technical discussions involving APIs and data flows
• Collaborate with Product, R&D, Support, and Operations to resolve challenges
• Coordinate complex customer issues and escalations with clear ownership
• Deliver technical and functional training to customer teams
• Create/train on enablement materials and best practices
• Translate customer feedback into Product/R&D input
• Become SME on Driivz solutions and EV charging ecosystem
• Build customer enablement processes and playbooks

Skills

Enterprise accounts

API expertise

Stakeholder management

Technical leadership

Customer success

Cross-functional collaboration

Job description

Vontier is seeking a Technical Customer Success Manager to own strategic enterprise relationships, drive platform adoption, and oversee integrations. You will partner with business and technical stakeholders to translate complex concepts into measurable value and guide customers through technical discussions and success planning.

The role requires experience managing large enterprise accounts with significant ARR, strong API/tech aptitude, and a proven ability to collaborate with Product, R&D,