Remote Enterprise Technical CSM – APIs & Growth

Vontier Corporation; Madison (WI); Remote; USD 112,000 - 144,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Premium 401(k) with company match

Paid time off and holidays

Job summary

Vontier is seeking a Technical Customer Success Manager to own relationships with strategic enterprise customers and drive value from the Driivz platform. You will lead business and technical engagements, translate complex concepts into actionable outcomes, and partner across Product, R&D, Support, and Sales to ensure success.

The role emphasizes owning large ARR, API integrations, and a strong technical orientation, with remote work options and competitive compensation.

Qualifications

• 4+ years in Customer Success, Technical Account Management, Solutions Consulting, or similar technical role in SaaS/tech
• Proven experience owning and growing large enterprise accounts with high ARR
• Strong customer orientation with ability to engage technical, operational, and executive stakeholders
• Experience working with REST APIs, integrations, and complex software platforms
• Ability to understand technical architecture and troubleshoot across multiple systems
• Experience leading customer meetings, technical discussions, and trainings
• Excellent communication skills to explain complex topics to diverse audiences
• Strong ownership and ability to manage multiple strategic customers and escalations
• Collaborative experience with Product, Engineering/R&D, Support, Sales, and cross-functional teams

Responsibilities

• Own relationships with a portfolio of strategic enterprise customers with significant ARR
• Act as trusted advisor and primary contact for business and technical stakeholders
• Understand customer objectives, environment, and success criteria; build adoption plans
• Lead regular engagements: business reviews, technical reviews, roadmaps, success plans
• Drive retention, satisfaction, adoption, and growth while spotting risks/opportunities
• Develop understanding of Driivz platform, APIs, integrations, and capabilities
• Guide customers through APIs, data flows, authentication, and third-party systems
• Coordinate with Product, R&D, Support, Operations to manage technical challenges
• Lead complex issues and escalations with clear ownership and follow-through
• Deliver technical and functional training to enable effective platform use
• Identify knowledge gaps and create training materials and enablement processes
• Translate customer feedback into actionable input for Product and R&D
• Become SME on Driivz solutions and EV charging ecosystem

Skills

Enterprise account management

REST APIs

Stakeholder management

SaaS platforms

Technical leadership

Job description

Vontier is seeking a Technical Customer Success Manager to own relationships with strategic enterprise customers and drive value from the Driivz platform. You will lead business and technical engagements, translate complex concepts into actionable outcomes, and partner across Product, R&D, Support, and Sales to ensure success.

The role emphasizes owning large ARR, API integrations, and a strong technical orientation, with remote work options and competitive compensation.