Strategic Enterprise CSM: API‑Driven Growth

Vontier Corporation; Carson City (NV); Remote; USD 112,000 - 144,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid time off and holidays

Job summary

Vontier is seeking a Technical Customer Success Manager to own and grow relationships with strategic enterprise customers, focusing on adoption, integrations, and value realization. You will bridge business and technical stakeholders, articulate outcomes from APIs and complex SaaS platforms, and collaborate with Product, R&D, and Support to drive retention and ARR.

This role demands strong communication, strategic thinking, and the ability to manage multiple priority accounts in a global

Qualifications

• 4+ years in Customer Success or similar tech role in SaaS.
• Experience owning enterprise accounts with high ARR.
• Strong ability to work with REST APIs and integrations.
• Ability to explain technical topics to non-technical audiences.
• Proven stakeholder management across business and technical teams.

Responsibilities

• Own the relationship with a portfolio of strategic enterprise customers, including large and complex accounts with significant ARR.
• Act as the customer’s trusted advisor and primary point of contact, developing strong relationships with both business and technical stakeholders.
• Understand each customer’s business objectives, technical environment, and success criteria and build plans to drive adoption and measurable value.
• Lead regular customer engagements, including business reviews, technical reviews, roadmap discussions, and success planning.
• Drive customer retention, satisfaction, adoption, and growth while proactively identifying risks and opportunities.
• Develop a strong understanding of the Driivz platform, architecture, APIs, integrations, and technical capabilities.
• Guide customers through technical discussions involving APIs, integrations, data flows, authentication, and third-party systems.
• Partner with Product, R&D, Support, Operations, and other internal teams to manage technical challenges and ensure successful customer outcomes.
• Lead and coordinate complex customer issues and escalations, ensuring clear communication, ownership, and follow-through.
• Deliver technical and functional training to customers, enabling their teams to effectively use and manage the Driivz platform.
• Identify knowledge gaps and create or improve training materials, best practices, and customer enablement processes.
• Translate customer requirements and feedback into actionable input for Product and R&D.
• Become a subject‑matter expert on Driivz solutions and the broader EV charging ecosystem.

Skills

Customer Success

Enterprise Accounts

REST APIs

Technical Communication

Cross-functional Collaboration

Job description

Vontier is seeking a Technical Customer Success Manager to own and grow relationships with strategic enterprise customers, focusing on adoption, integrations, and value realization. You will bridge business and technical stakeholders, articulate outcomes from APIs and complex SaaS platforms, and collaborate with Product, R&D, and Support to drive retention and ARR.

This role demands strong communication, strategic thinking, and the ability to manage multiple priority accounts in a global