Technical Customer Success Manager - Fintech & Payments

Paysafe; Jacksonville (GA); On-site; USD 85,000 - 125,000; Full time

Job summary

Paysafe is seeking a Technical Customer Success Manager to oversee a portfolio of B2B merchant accounts, ensuring retention and high satisfaction. You will serve as the main contact for operational and strategic needs, translating client goals into concrete action plans and coordinating with Sales, Product, and Support to deliver effective solutions.

Ideal candidates bring 2–4 years in customer success or related roles, experience with B2B clients in payments/fintech, and a strong ability to

Qualifications

• 2–4 years in customer success, account management, or support roles.
• Experience working with B2B clients, ideally in payments or fintech.
• Understanding of customer success principles and tools.
• Ability to manage multiple priorities and collaborate cross-functionally.
• Strong communication and interpersonal skills.
• Analytical and detail-oriented mindset.
• Customer-first approach with a proactive attitude.
• Team player with adaptability in a fast-paced environment.

Responsibilities

• Own and manage a portfolio of B2B merchant accounts, ensuring high satisfaction and retention.
• Serve as the primary point of contact for operational and strategic customer needs.
• Develop a working understanding of customer goals and translate them into actionable plans.
• Monitor customer health using tools like Salesforce and proactively address risks.
• Coordinate with internal teams (Sales, Product, Support) to resolve issues and deliver solutions.
• Identify and elevate growth opportunities to Relationship Management or Sales.
• Deliver onboarding, training, and best practices to customer teams.
• Respond to customer inquiries with a focus on timely, effective resolution.
• Track and report on customer performance metrics and engagement.
• Stay informed on product updates and communicate relevant changes to customers.
• Contribute to internal knowledge sharing and process improvement initiatives.

Job description

Paysafe is seeking a Technical Customer Success Manager to oversee a portfolio of B2B merchant accounts, ensuring retention and high satisfaction. You will serve as the main contact for operational and strategic needs, translating client goals into concrete action plans and coordinating with Sales, Product, and Support to deliver effective solutions.

Ideal candidates bring 2–4 years in customer success or related roles, experience with B2B clients in payments/fintech, and a strong ability to