Remote Technical Account Manager - Security Platform

Kenyan Edu; United States; Remote; USD 114,000 - 166,000; Full time

Benefits offered by this job

Unlimited PTO

Location flexibility

Parental leave (up to 24 weeks)

Excellent health benefits

Job summary

Expel is seeking a Technical Account Manager to act as the technical advisor for a portfolio of enterprise security programs. You will drive platform adoption, deepen integrations, and ensure customers realize value from Expel's managed detection and response service.

You will partner with Customer Success Managers and own the technical response coordination during incidents, while guiding customers on security program improvements and detection strategies.

Qualifications

• 5+ years of security industry experience in consultative customer-facing roles.
• Deep technical expertise in two or more security product spaces (EDR, NDR, SIEM, Cloud security, IAM, etc.).
• Experience in customer-facing technical roles; understanding of enterprise security operations.

Responsibilities

• Drive platform adoption and technical health metrics for assigned accounts.
• Build deep technical relationships with security practitioners and leaders.
• Advise customers on security program improvements and detection strategies.
• Own technical incident response coordination with customers and escalate as needed.

Skills

Security industry experience

Consultative approach

Technical depth

Communication skills

Job description

Expel is seeking a Technical Account Manager to act as the technical advisor for a portfolio of enterprise security programs. You will drive platform adoption, deepen integrations, and ensure customers realize value from Expel's managed detection and response service.

You will partner with Customer Success Managers and own the technical response coordination during incidents, while guiding customers on security program improvements and detection strategies.