Remote Technical Account Manager for Enterprise

Nasuni Corporation; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible remote work policy

401(k) and Roth IRA retirement plan

Professional development resources

Job summary

Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will be the primary technical contact, helping customers optimize Nasuni’s cloud file data platform across hybrid and cloud environments.

This role emphasizes hands-on engagement, proactive execution, and technical credibility, with collaboration across Customer Success, Support, and Engineering to ensure measurable outcomes for

Qualifications

• 4-7 years in a customer-facing technical role (TAM, Support Engineer, Solutions Engineer).
• Experience with enterprise infrastructure (storage, networking, or cloud).
• Working knowledge of CIFS/SMB, NFS, Active Directory.
• Experience supporting customer environments and troubleshooting issues.
• Strong communication skills with technical stakeholders.
• Experience with AWS, Azure, or GCP.
• Exposure to virtualization (VMware/ESX).
• Familiarity with Linux administration.
• Experience using Salesforce, Jira, Gainsight.

Responsibilities

• Serve as the primary technical contact for assigned customers
• Conduct regular technical reviews, health checks, and adoption planning
• Monitor platform usage and proactively identify risks or optimization opportunities
• Troubleshoot and coordinate resolution of technical issues with Support and Engineering
• Guide customers on best practices across storage, cloud, and file system environments
• Support onboarding, migrations, and expansion use cases
• Track and manage customer issues, action items, and feature requests
• Communicate product updates, security alerts, and roadmap-relevant changes
• Identify opportunities to improve customer workflows using automation and AI-assisted analysis (e.g., telemetry insights, anomaly detection, operational efficiency tools)

Skills

customer-facing role

enterprise infrastructure

CIFS/SMB

NFS

Active Directory

troubleshooting

communication skills

Tools

Salesforce

Jira

Gainsight

Job description

Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will be the primary technical contact, helping customers optimize Nasuni’s cloud file data platform across hybrid and cloud environments.

This role emphasizes hands-on engagement, proactive execution, and technical credibility, with collaboration across Customer Success, Support, and Engineering to ensure measurable outcomes for