Remote Technical Account Manager – Enterprise Solutions

Webhosting; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

DigiCert is seeking a Technical Account Manager (TAM) to join our global team and support high-value enterprise customers remotely in the United States. You will act as a trusted technical advisor, deliver proactive support, and partner with internal teams to ensure optimal customer outcomes across DigiCert One products.

With 3+ years in technical or customer-facing roles, you will leverage PKI/digital security expertise, REST API and networking knowledge, and strong communication skills to

Qualifications

• Bachelor’s degree in business, information technology, or a related field (or equivalent experience) is strongly preferred.
• 3+ years of dedicated customer support, account management, or client success experience in a technical or service-related field.

Responsibilities

• Act as trusted technical advisor and primary point of contact for Premium Support customers.
• Lead issue management and ensure proactive, high-touch support experiences.
• Provide product training and technical guidance across DigiCert One products.

Skills

PKI & security

REST API

Networking DNS

Linux/Windows

Customer facing

Troubleshooting

Education

Bachelor's degree

Tools

Microsoft

AWS

Cisco

Linux

DNS

Job description

DigiCert is seeking a Technical Account Manager (TAM) to join our global team and support high-value enterprise customers remotely in the United States. You will act as a trusted technical advisor, deliver proactive support, and partner with internal teams to ensure optimal customer outcomes across DigiCert One products.

With 3+ years in technical or customer-facing roles, you will leverage PKI/digital security expertise, REST API and networking knowledge, and strong communication skills to