Director of Enterprise Customer Success

Stripe; Chicago (IL); On-site; USD 226,000 - 339,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipend

Job summary

Stripe in New York is seeking a strategic Manager to lead a high-performing team of Customer Success Managers, driving engagement with our most complex enterprise customers and partnering across functions to tailor Stripe solutions. You will recruit, mentor, and coach, while shaping approaches to adoption, renewal, and growth.

Ideal candidates bring 12+ years in customer-facing roles with 3-5 years in management, plus experience in a high-growth tech environment and a passion for Stripe’s

Qualifications

• 12+ years of customer-facing experience in customer success, account management, or sales with 3-5 years of people management experience.
• Experience leading sales or account management in a high-growth technology environment.
• Ability to hire, train, and coach a high-performing user-facing team.
• Ability to support the Customer Success Managers’ efforts through strategic advice on account strategies, and serving as executive sponsor with key relationships.
• Ability to operate in a high-growth environment and work through ambiguity to solve complex customer and business problems.
• Demonstrated passion for Stripe’s mission, and helping users succeed.

Responsibilities

• Lead a team of Customer Success Managers supporting strategic, relationship-based accounts.
• Develop and execute an engagement model to deepen user relationships and drive adoption.
• Set vision and strategy for the team, focusing on health, renewal, and growth metrics.
• Identify risks and opportunities early and guide mitigation efforts.
• Coach and develop team members in consultative customer success and sales skills.
• Collaborate cross-functionally to tailor Stripe solutions for clients.
• Establish operating rhythms like account planning, health reviews, renewal forecasting, and business reviews.

Skills

People management

Customer success

Strategic advising

Relationship building

Cross-functional collaboration

Executive sponsorship

Hiring & coaching

Communications

Job description

Stripe in New York is seeking a strategic Manager to lead a high-performing team of Customer Success Managers, driving engagement with our most complex enterprise customers and partnering across functions to tailor Stripe solutions. You will recruit, mentor, and coach, while shaping approaches to adoption, renewal, and growth.

Ideal candidates bring 12+ years in customer-facing roles with 3-5 years in management, plus experience in a high-growth tech environment and a passion for Stripe’s