Head of Technical Account Management

Stripe; United States; On-site; USD 127,000 - 148,000; Full time

Job summary

Stripe is seeking an experienced Toronto-based leader to grow the Paid Support team, comprised of Technical Account Managers serving Stripe’s largest and most strategic users. You will coach managers and build a high-performing, user-first culture with accountability and scalability.

You’ll partner with go-to-market, Product, Engineering, and Support to deliver strategic programs, improve service experiences, and grow services revenue while developing your team to unlock its potential.

Qualifications

• 10+ years of leadership experience in professional services, customer success, solutions architecture, or TAM programs.
• Ability to collaborate across complex environments and build relationships that deliver impact.
• Excellent written and verbal communication skills.
• Strong sales revenue-growth or operational background, with a track record of data-driven decisions.
• Ability to execute and deliver complex operational projects involving multiple stakeholders.

Responsibilities

• Shape the strategy for Stripe’s largest segment with TAM leadership.
• Lead a team of Technical Account Managers serving Stripe’s largest users.
• Hire and retain top technical talent as the team scales.
• Guide the TAM organization to deliver exceptional service experiences, grow services revenue, and contribute to strategic programs.
• Set clear goals and direction for the team and each individual, and provide regular feedback on team members’ performance.
• Advocate for Stripe users and champion their needs internally.
• Model and reinforce Stripe’s values and user-first philosophy, including transparency, empathy, inclusion, and support.
• Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, and other organizational improvements.

Skills

Leadership

Communication

Data-driven decisions

Cross-functional collaboration

Operations execution

Job description

Stripe is seeking an experienced Toronto-based leader to grow the Paid Support team, comprised of Technical Account Managers serving Stripe’s largest and most strategic users. You will coach managers and build a high-performing, user-first culture with accountability and scalability.

You’ll partner with go-to-market, Product, Engineering, and Support to deliver strategic programs, improve service experiences, and grow services revenue while developing your team to unlock its potential.