Remote Technical Account Manager - Drone Security & Sensors

BOSTON TRUST WALDEN COMPANY; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Axon is seeking an Embedded Technical Account Manager to act as the primary technical liaison for a major Dedrone program in Europe. You will own day-to-day technical engagement, support sensor/RF deployments, and collaborate with cross-functional teams to ensure mission objectives are met.

You will manage on-site and remote activities, perform tests with drones and sensors, and help drive product improvements while maintaining strong customer relationships and adhering to security requirements.

Qualifications

• EU citizenship for security clearance purposes.
• Fluent in English.
• 5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role.
• Proven track record of managing customer relationships and technical projects.
• Ability to work autonomously to meet objectives with minimal oversight.
• Strong IT background including Linux, networking, AD integration, and cloud/on-premise deployments.

Responsibilities

• Serve as the primary technical liaison between Dedrone Axon and the customer program office and site-level operational owners.
• Provide hands-on field support across deployment lifecycle: hardware reception, sensor commissioning, mast setup, network validation, C2 configuration, acceptance testing.
• Monitor tickets and perform tier-2 troubleshooting; escalate to L3/R&D when needed.
• Coordinate with cross-functional teams to drive product improvements and ensure SLAs are met.
• Build and maintain an internal Axon/Dedrone network to support customer-facing and project teams.

Skills

English fluency

5+ years IT/Net/RF

Customer relationships

Autonomous work

Cloud/SaaS familiarity

Tools

Linux/Ubuntu

SSH

TCP/IP/VLAN/DHCP/DNS

Active Directory/Entra ID

APIs/Webhooks

Job description

Axon is seeking an Embedded Technical Account Manager to act as the primary technical liaison for a major Dedrone program in Europe. You will own day-to-day technical engagement, support sensor/RF deployments, and collaborate with cross-functional teams to ensure mission objectives are met.

You will manage on-site and remote activities, perform tests with drones and sensors, and help drive product improvements while maintaining strong customer relationships and adhering to security requirements.