Senior Remote Drone Deployment & Training Lead

Menlo Ventures; Arizona; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k with employer match

Paid time off

Paid parental leave

Health, Dental, Vision plans

Fitness programs

Wellness support

Learning & Development

ERGs

Snacks in offices

Job summary

Axon is seeking a Dedrone Professional Service Manager for post-sales deployment and ongoing success of Dedrone’s smart airspace security solutions. You will lead deployments, onboard customers, and build sustainable UAS programs for law enforcement and enterprise clients.

You’ll collaborate with Axon Air Professional Services, Sales, Product, and third‑party vendors to deliver a white‑glove experience and measurable impact to agency operations.

Qualifications

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
• Direct experience deploying hardware/software solutions in complex operational environments
• Strong understanding of drone systems, airspace management, RF sensing, RADAR detection, and/or UAS/DFR programs
• Implementation of counter UAS programs
• Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
• Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
• Experience working with public safety agencies particularly law enforcement or security operations, and non-public safety customers
• Strong project and stakeholder management skills; ability to own a deployment from kickoff to success
• A passion for emerging technology, safety, and customer success
• Willingness to travel heavily and adapt to dynamic customer needs in the field
• FAA Part 107 certification preferred or obtained within first 3 months
• Comfortable climbing, working on/from elevated positions, and operating hand toolsHardware installation and maintenance experience of security and/or communications equipment

Responsibilities

• Lead end-to-end deployments, acting as primary post-sale contact, including pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement
• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams; tailor delivery to non-technical and highly technical audiences
• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon ecosystem and UAS/DFR programs
• Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality
• Conduct site assessments to inform hardware placement and operational design
• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs
• Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions
• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams

Job description

Axon is seeking a Dedrone Professional Service Manager for post-sales deployment and ongoing success of Dedrone’s smart airspace security solutions. You will lead deployments, onboard customers, and build sustainable UAS programs for law enforcement and enterprise clients.

You’ll collaborate with Axon Air Professional Services, Sales, Product, and third‑party vendors to deliver a white‑glove experience and measurable impact to agency operations.