Remote Technical Account Manager - AI-Driven Champion

Rithum LinkedIn Board; Oregon; Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Remote work stipend

Career development

Tuition assistance

Volunteer day

Job summary

Rithum is seeking a Technical Account Manager to guide enterprise clients through technical adoption and optimization of our commerce platform. You will work with Client Success, translate objectives into technical solutions, and help optimize channel implementations across complex environments.

Responsibilities include cross-functional collaboration, issue resolution, and leveraging AI tools to improve analysis, documentation, and automation while maintaining quality and security.

Qualifications

• 2+ years in technical account management, implementation, or a related role.
• Experience supporting enterprise clients and onboarding platforms.
• Understanding of channel requirements, data mapping, and feed architecture.
• Ability to lead cross-functional projects with both technical and non-technical stakeholders.
• Proficiency with Excel and workflow tools (Salesforce, JIRA).
• Experience using AI-enabled tools to improve productivity and documentation.

Responsibilities

• Act as a trusted technical advisor for assigned clients with day-to-day ownership.
• Develop channel implementation plans aligned with client objectives and platform capabilities.
• Provide technical guidance to adopt Rithum solutions and realize platform value.
• Troubleshoot issues, coordinate with Product, Engineering, and Client Success teams.
• Maintain knowledge of platform functionality, data flows, and new capabilities.

Skills

Excel

Salesforce

JIRA

AI tools

Project management

Communication

Education

Bachelor's degree in business or related field

Tools

Microsoft Copilot

Job description

Rithum is seeking a Technical Account Manager to guide enterprise clients through technical adoption and optimization of our commerce platform. You will work with Client Success, translate objectives into technical solutions, and help optimize channel implementations across complex environments.

Responsibilities include cross-functional collaboration, issue resolution, and leveraging AI tools to improve analysis, documentation, and automation while maintaining quality and security.