Remote Tech Support Specialist — Social Work & Public Service

University of Tennessee

Nashville (TN)

Remote

USD 45,000 - 55,000

Full time

9 days ago

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Job summary

University of Tennessee invites applications for a Technical Assistance Specialist. This remote Tennessee role requires strong customer service and multi-channel support across phone, text, chat, email, and web.

The candidate will learn and support multiple software products used by the State and university partners, diagnose issues, and ensure policy-aligned resolutions. The position emphasizes professionalism, privacy, and information security, with collaboration across departments and

Qualifications

Entry-level experience using technology in a professional work environment.
Experience communicating professionally in a workplace setting through oral, written, and other digital methods.
At least one year of experience using Microsoft Office products, especially Office 365.

Responsibilities

Answer a toll-free support line with a professional, customer-friendly phone experience.
Manage calls, transfers, queues, and messages using cloud-based tools.
Provide direct customer support across phone, text, chat, email, and web-based requests.
Learn and support multiple software products and custom applications used by state and partners.
Diagnose issues, triage requests, and troubleshoot to resolution.
Follow policies related to state, partner, and university guidance.