Remote Tech Support Specialist – Internet Services

Teleperformance USA; Aurora (IL); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Life insurance

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the first point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role emphasizes responsiveness, problem solving, and delivering high-quality support for high-speed internet services and client devices, with a strong focus on first-call resolution

Qualifications

• Customer service experience with a focus on client satisfaction.
• Ability to diagnose and resolve technical issues.
• Strong verbal and written communication skills.
• Comfort with desktop systems and software terminology.

Responsibilities

• Provide frontline technical assistance for consumers.
• Troubleshoot and resolve internet service and device issues.
• Open and manage trouble tickets for user data/network/OS issues.
• Deliver timely, patient, and courteous support to customers.

Skills

Customer service

Technical support

Troubleshooting

Communication

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the first point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

The role emphasizes responsiveness, problem solving, and delivering high-quality support for high-speed internet services and client devices, with a strong focus on first-call resolution