Remote Tech Support Specialist - Industrial Coding & Marking

Linx Printing Technologies; Grand Rapids (MI); Remote; USD 52,200 - 91,400; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k) plan

Job summary

A leading provider of coding solutions is looking for a Technical Support Specialist to provide advanced technical support across coding and marking technologies. The role emphasizes customer application integration and requires experience in technical escalation resolution. This remote position is based in the United States, with some domestic and international travel required. Ideal candidates should be within commuting distance from Grand Rapids, MI. A competitive salary range of $52,200 to $91,400 USD, plus bonuses, is offered along with comprehensive benefits.

Qualifications

• Experience in advanced technical support in an industrial or manufacturing environment.
• Demonstrated experience with applications and system integration.
• Experience resolving complex technical escalations.
• Ability to work independently in a remote environment.
• Willingness to travel domestically and internationally.

Responsibilities

• Providing advanced technical support for CIJ, IJ, TTO, and Laser systems.
• Diagnosing complex hardware, software, ink, and application issues.
• Supporting customer integrations including PLCs, I/O, RS232, Ethernet, and TCP/IP.
• Acting as an escalation point for customers and field teams.
• Collaborating with Engineering, Quality, and Global Technical Support.

Skills

Advanced technical support

System integration

Problem-solving skills

Customer service

Ability to work independently

Tools

Remote diagnostic tools

CRM or ticketing systems

Job description

A leading provider of coding solutions is looking for a Technical Support Specialist to provide advanced technical support across coding and marking technologies. The role emphasizes customer application integration and requires experience in technical escalation resolution. This remote position is based in the United States, with some domestic and international travel required. Ideal candidates should be within commuting distance from Grand Rapids, MI. A competitive salary range of $52,200 to $91,400 USD, plus bonuses, is offered along with comprehensive benefits.