Remote Tech Support Specialist I

Patterson Companies; Milwaukee (WI); Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Full Medical, Dental, and Vision

401(k) Match

Paid Time Off

Holiday Pay & Floating Holidays

Volunteer Time Off

Educational Assistance

Parental/Adoption Leave

LifeWorks EAP

Patterson Perks Program

Job summary

Patterson Companies in Milwaukee, WI is seeking a remote technical support specialist. You will handle inbound and outbound calls, assist with software and hardware questions, and guide customers through troubleshooting while meeting performance metrics.

Training runs 8AM-5PM CT; core hours are 10AM-7PM CT with potential shifts 7AM-9PM CT. Starting pay is $17/hr plus benefits, with comprehensive medical, dental, and vision coverage and PTO.

Qualifications

• High School Diploma or Equivalent.
• 1 year customer service experience.
• 1 year experience with CRM, POS, or similar software with basic troubleshooting.
• 2 years experience with Microsoft OS and Office applications.

Responsibilities

• Respond to inbound/outbound calls providing technical support for software, services, peripherals, and equipment.
• Utilize all provided tools to perform duties effectively.
• Meet or exceed department performance metrics.
• Maintain technical proficiency through ongoing education.

Skills

Strong customer service

Typing 50+ WPM

Time management

Clear communication

Data handling

Adaptability

Problem solving

Education

High School Diploma or Equivalent

Associate's Degree (preferred)

Tools

CRM/POS software

Microsoft Office (Windows, Excel, Outlook, Word, PowerPoint)

Job description

Patterson Companies in Milwaukee, WI is seeking a remote technical support specialist. You will handle inbound and outbound calls, assist with software and hardware questions, and guide customers through troubleshooting while meeting performance metrics.

Training runs 8AM-5PM CT; core hours are 10AM-7PM CT with potential shifts 7AM-9PM CT. Starting pay is $17/hr plus benefits, with comprehensive medical, dental, and vision coverage and PTO.