Technical Support Specialist I

Patterson Companies, Inc.; Effingham (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Benefits

Training

Job summary

Patterson Companies, Inc. is seeking a Support Specialist - Tier I to respond to customer calls and provide technical support for software, services, peripherals, and equipment.

You will document inquiries, take steps, and escalate as needed, ensuring a positive customer experience while following company procedures. The role requires strong communication, problem solving, and the ability to learn quickly within a fast-paced environment.

Qualifications

• High School Diploma or Equivalent.
• 1 year customer service experience.
• 1 year experience with CRM / POS or similar software with basic troubleshooting.
• 2 years experience with Microsoft OS and Office (Windows, Excel, Outlook, Word, PowerPoint).

Responsibilities

• Respond to inbound and outbound calls providing technical support and workflow guidance.
• Document inquiries, steps taken, and outcomes in the CRM; enter tickets as needed.
• Escalate issues following company procedures; maintain positive customer engagement.
• Maintain technical proficiency through ongoing education on software and devices.
• Meet or exceed department performance metrics; follow processes and policies.

Skills

Customer service

CRM / POS software

MS Office

Communication skills

Education

High School Diploma or Equivalent

Associate's Degree

Tools

CRM software

POS systems

Job description

Patterson Companies, Inc. is seeking a Support Specialist - Tier I to respond to customer calls and provide technical support for software, services, peripherals, and equipment.

You will document inquiries, take steps, and escalate as needed, ensuring a positive customer experience while following company procedures. The role requires strong communication, problem solving, and the ability to learn quickly within a fast-paced environment.