Remote IT Clinical Support Engineer

Access TeleCare, LLC; Northern (KY); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Access TeleCare, LLC is seeking a Remote IT Clinical Support Representative to join our clinical support team. This full-time role provides technical support with a clinical sense of urgency for hospitals, clinics and other healthcare settings.

You will work the A Shift, 6:00 AM – 6:00 PM CST, Sunday through Tuesday, and every other Wednesday, ensuring uptime and reliable telemedicine services for nationwide clients.

Qualifications

• Bachelor's degree or equivalent work experience in a technical field.
• 1 year of IT application or IT support operations experience.
• Preferred: medical device industry, healthcare tech support, enterprise networking, Apple hardware/macOS/iOS, or Salesforce.com experience.

Responsibilities

• Provide 24/7/365 remote and hands-on technical support with clinical urgency for hospital, clinic, and healthcare settings.
• Troubleshoot hardware, software, scripts, packages, and networking in clinical, patient, business, and home office environments.
• Escalate and document cases to ensure continuous clinical care and quick resolution.

Skills

IT support

Customer service

Critical thinking

Communication

Problem solving

Education

Bachelor's degree in Technical Management, Computer Science, Engineering or related field

Job description

Access TeleCare, LLC is seeking a Remote IT Clinical Support Representative to join our clinical support team. This full-time role provides technical support with a clinical sense of urgency for hospitals, clinics and other healthcare settings.

You will work the A Shift, 6:00 AM – 6:00 PM CST, Sunday through Tuesday, and every other Wednesday, ensuring uptime and reliable telemedicine services for nationwide clients.